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<table border="0" cellpadding="3" cellspacing="1" width="100%" class="forumline"> <tr> <th class="thCornerL" width="22%" height="26">Author</th> <th class="thCornerR">Message</th> </tr> <tr> <td width="22%" align="left" valign="top" class="row1"><span class="name"><a name=""></a><b>cheapbag214s</b></span></td> <td class="row1" height="28" valign="top"><table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="100%"><img src="http://picsrv.fora.pl/subSilver/images/icon_minipost.gif" width="12" height="9" alt="Post" title="Post" border="0" /><span class="postdetails">Posted: Thu 3:19, 28 Nov 2013<span class="gen"> </span> Post subject: Sept. 21</span></td> </tr> <tr> <td colspan="2"><hr /></td> </tr> <tr> <td colspan="2"><span class="postbody">Ryanair chief says airline must end 'macho' attitude <br />DUBLIN,[url=http://www.parajumpersjackenoutlet.de/]parajumpers jacken outlet[/url], Ireland, Sept. 21 () -- The top executive at Ireland's discount carrier Ryanair said the airline will step up efforts to respond to customer complaints.The airline recently found itself at the very bottom of a Which? magazine list of 100 of Britain's largest brands in terms of customer satisfaction, the BBC reported Saturday."I am very happy to take the blame or responsibility if we have a macho or abrupt culture. Some of that may well be my own personal character deformities," Ryanair Chief Executive Officer Michael O'Leary said in a speech at the airline's annual shareholder meeting.The BBC said O'Leary addressed a few concerns, including customers complaints about paying fines for carry-on luggage that exceeded the weight limit by a fraction."A lot of those customer services elements don't cost a lot of money," he said.He announced the company will set up an office to deal with complaints sent in by email.The airline responded this week to a newspaper article that described a customer who was charged $254 for changing his flight plans due to a family crisis. His family, the BBC said, had died in a fire.The grieving passenger, Muhammad Taufiq Al Sattar,[url=http://www.parajumpersjackenoutlet.de/]parajumpers online shop[/url], said he burst into tears as he conveyed his story to airline personnel.Ryanair said it will return the flight transfer fee.</span></td> </tr> </table></td> </tr> <tr> <td colspan="2" height="1" class="spaceRow"><img src="http://picsrv.fora.pl/subSilver/images/spacer.gif" alt="" width="1" height="1" /></td> </tr> </table>
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