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cheapbag214s · Posted: Sat 17:11, 31 Aug 2013 Post subject: Nice Clean Garment Care

Nice Clean Garment Care,[link widoczny dla zalogowanych]
I dropped of my shoes on Saturday January 12th 2013 I was advised my shoes will be ready on Friday January 18th the lady provided me with my receipt that had my number and the date jan 18th to when my shoes will be ready,[link widoczny dla zalogowanych]. Friday jan 18th in the afternoon I drove there to pick up my shoes but the place was closed with a sign on the door,[link widoczny dla zalogowanych]. I was so frustrated because they never called me to let me know they were going to be closed and I needed my shoes that night,[link widoczny dla zalogowanych]. The next day I go there to pick up my shoes and I told the lady in the counter who was working that I was suppose to pick up my shoes yesterday and she says yes but we were closed,[link widoczny dla zalogowanych]. I asked her why didn't she call to advise they were going to be closed and if other people were expecting to pick up there clothes to just be disappointed not to even get a phone call,[link widoczny dla zalogowanych]. The lady tells there system don't save the customers numbers but that don't make sense when your running a business And you provide your phone number because they ask and they put it on the receipt and types it in the computer ,[link widoczny dla zalogowanych]. The lady had horrible customer service and did not acknowledge my concern at all she acted like it didn't even matter,[link widoczny dla zalogowanych]. After complaining about this she got upset raised her voice and went to the back of the store and was very unprofessional she did not apologize and just took my money with no concern which is very unprofessional to make matters worse I went to my car And looked at my shoes and the repair was done wrong and did not do what I requested. I walked backed into the store and the lady seemed upset grabbed my shoes and banged them on the counter and tries to tell me nothing was wrong with the repair when you can clearly see it was wrong. After explaining to her and showing her it was not fixed the right way she tell me ( oh don't worry no one is going to notice) WTF!!!! I could not believe this lady. She kept talking over me and told me to leave my shoes and she will have it fixed I told her no for what,[link widoczny dla zalogowanych]??? To be disappointed again and not even get a phone call the day my shoes were suppose to be ready???? I walked out the store and left,[link widoczny dla zalogowanych]. This caused an Inconvenience to me because I was expected my shoes that night to wear it to an event. For a company to close on a day they open and not notify their customers that suppose to pick up there clothes etc to let them know is very irresponsible for a company and to not save your customers phone number to have just in case a situation like this arrives is very poor in a running a business especially not having good customer service and yelling at your customer and not acknowledging there concern due to a fault in the company not the customer is soo bad and walking in the back of the store when the customer is acknowledging there concern. I was not even expecting my money back even though I paid for a service that was not done on time or the right way what mattered to me is the customer service I experienced,[link widoczny dla zalogowanych]. You will never have a successful business if you have poor customer service,[link widoczny dla zalogowanych]. They are friendly in the beginning to get your business but once something goes wrong there attitude changes and the lady was very nasty and yelling and banged my shoes on the counter. Before I left the store I did advise her I will be writing a review her words she says ( I don't care do what you want),[link widoczny dla zalogowanych]!!!!!! Please do not waste your time or money with this company,[link widoczny dla zalogowanych]!!!!! Worst in service they provide and customer service!!!!!! No stars they get nothing in my book,[link widoczny dla zalogowanych]. Now I'm looking for another place to bring my shoes they could not do the job the first time or on time and they don't even call to let you know!!!!
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